Measure Outcome Improvement

Would your business be more successful if individuals, teams and divisions of your organization could work more effectively?

Global Team Development

As companies strive to improve their global reach, their global teams need to excel in at least two areas:

  • Technical expertise of regionally or globally distributed team members (such as analytical skills or background in, finance, sales, marketing, project management, general management) and,
  • Human interaction skills (such as establishing clear goals, virtual agility, cross-cultural communications, problem solving, resolving differences, process improvement).

Rather than just selecting for technical expertise, when companies invest in improving the human process capabilities of teams, the result can become a competitive advantage. Global teams, because they represent significant corporate investment, require proactive attention and continued support in order to:

  • Provide early detection systems
  • Achieve quick response to overcome identified obstacles

ITAP's global team assessment and consulting process measures the baseline of a global team's current effectiveness and tracks changes / improvements on teams over time. See sample

Global Team Leader Development

Global team leader development, combined with focused team training, doubly improves the team outcomes. Leaders of global teams need to know how to:

  • Motivate and organize people from a variety of cultural backgrounds
  • Communicate in culturally sensitive ways
  • Delegate and give feedback virtually
  • Find ways to engage, assess and develop the capability of employees in countries other than their own.

If you want your global leaders to succeed and stay, ITAP can help you:

  • Define the behaviors associated with the actual success factors in YOUR company
  • Identify internal and external candidates who already have those success factors
  • Provide accurate, reliable and detailed selection/recruitment data
  • Provide detailed developmental reports.

Team Member Development

Companies everywhere deliver products and service to their customers using a multi-cultural workforce, whether or not their employees work in more than one country.

Employees, managers and executives need to be able to work productively with people who are different from themselves. Even though people want the same things, such as safety, security, a good job, a decent wage, and interesting work, they may have different perspectives on what makes an effective manager, how best to resolve conflict, what is important in getting the job done, and how to provide the best customer service.

To be effective across borders, organizations and employees at all levels need to broaden their collective understanding of other cultures and the needs of people from these cultures.